1. General Return Policy

Customers can return products within [2 days] of delivery.
Products must be unused, in their original packaging, and with all included items or accessories.
Returns must be accompanied by a valid receipt or order number.

2. Items Not Eligible for Return

Opened or used cosmetic products due to hygiene concerns.
Clearance or discounted items unless they are defective or damaged.
Items without their original tags or packaging.
※If you mistakenly order the wrong product,
we may offer an exchange provided that you cover the costs of return shipping and resending.
However, the availability of this special exchange depends on the product type and the risks involved in the exchange process.

3. Return Process

Initiate the Return: Contact customer service via email or phone to start the process.
Approval: Once your return request is approved, you will receive a return authorization mail and instructions.
Ship the Item: Return the item using the provided instructions or designated courier service.

4. Refund Policy

Refunds will be issued to the original payment method within [5-10 business days] after the returned item has been inspected and approved.
Cash-on-delivery (COD) refunds will be issued via mobile banking transfer.
Shipping fees are non-refundable unless the return is due to an error on JAZB’s part (e.g., wrong or damaged item).

5. Exchange Policy

Exchanges are allowed for defective or damaged items.
For size, color, or product preference changes, customers must place a new order and return the unwanted item.

6. Damaged or Defective Items

If you receive a damaged or defective product, notify customer service within [e.g., 48 hours] of delivery with photo evidence.
We will provide a replacement or full refund at no additional cost.

7. Contact Information

For any return or refund inquiries, reach us at:
Email: support@jazbbd.com
Phone: +[*]
Operating Hours: [e.g., 9:00 AM to 6:00 PM, Monday to Friday]